A
Note from Robert T. Yokl,
President and Chief Value Strategist
A Spring Thought….
Similar to perennial flowers, healthcare organizations must
plant seeds today in order to generate a new savings harvest
tomorrow, next quarter and next year. The hands-down
best way we have found to do this is to pinpoint your healthcare
organization’s utilization misalignments.
In brief, the typical healthcare organization has up to 30,000
SKUs or seeds it must continuously track, manage, weed and
control to ensure that they are healthy, hardy and productive.
To quote Brent Petty, Director, Supply Chain, Wellmont Health
System, “Price is and always will be part of the conversation,
but we can’t discount our way into profitability. Supply chain
must navigate through difficult conversations focusing on using
the correct product and correct quantity at the right time.” So
plant your perennial seeds now for both short and long-term
savings results.
Team Effectiveness = People Skills?
When we first started training and facilitating value analysis
teams for our clients in the 1990s our approach then was to
emphasis VA techniques more often than people skills as the key
to savings success. What we quickly learned was that
interpersonal or soft skills were even more essential when
managing VA projects and people. This transition in our training
and facilitation from VA skills to an equal measure of people
skills started with the selection of our client’s VA team
leaders.
After some research we discovered that the most successful VA
teams that we trained, organized and facilitated had the most
people savvy team leaders. They had a positive attitude, looked
to the future, were mentally agile and created order out of
chaos. After establishing a rigorous selection criteria and a
vetting process for the appointment of VA team leaders 80% of
our clients’ people problems disappeared from their VA teams.
What about the other 20%?
We then established criteria and a selection process for VA team
members based on the attributes of successful VA team members
than we had observed over the years (analytical thinker,
organized, reliable, enthusiastic, takes initiative, computer
literate, etc.). This quickly solved another 10% of our people
challenges.
New rules of engagement!
To top off our people skills strategies and tactics we added new
rules to our VA Team-Based Project Management™ Model that were
to be followed by our client’s VA team members which they would
be held accountable. For instance, team members were to have
their projects completed within 90-days; 80% attendance at all
VA meetings; project status reports were to be turned in even if
VA member wasn’t able to attend a VA meeting; no VA member could
resign from a VA team without completing their current project,
etc. These rules gave adhesive, substance and concrete
guidelines to our clients’ VA process; now everyone involved
knew what the rules of the VA game were.
All and all, we have discovered over the last two decades that
the success of a VA team’s effectiveness is based on a
combination of VA and people skills. The absences of one or the
other of these skills will inhibit your VA team’s growth,
maturity and productivity. So if you want to maximize your VA
team’s effectiveness don’t skimp on either of these must have
skill sets or you will risk stunting the evolution of your VA
team’s process.
Warmest Regards,
Robert T. Yokl
Chief Value Strategist
Strategic Value Analysis® In Healthcare
Bobpres@strategicva.com
1-800-220-4274
Your Partner In
Savings Beyond Price™,

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